Privacy, in plain language.
Effective September 10, 2026
A service set up by parents
Holler’d provides parent-managed phone numbers and approved-contact calling. An adult parent or legal guardian creates the account and manages each child’s number. Use a nickname for each line; we do not ask for a child’s date of birth, home address, school, or email.
What the service stores
We store the parent’s mobile number, sign-in and consent records, line nicknames and numbers, named safe contacts, shared-address-book preference, favorites, device assignments, subscription references, call status and times, caller approval requests, and messages sent through the service. Card details are collected by Stripe, not stored by Holler’d. Sign-in codes are delivered through Telnyx and verified by Telnyx or Holler’d; locally verified codes are stored only as protected hashes. Sessions use secure cookies.
Calls and caller screening
Ordinary family conversations are not recorded by this application. Unknown callers are told that they are speaking to an automated assistant and that their answers are transcribed and shared with the parent. The service stores their self-reported name and reason for calling, plus whether they agree to an approval text. Telnyx processes call audio and AI screening, and its configured AI provider may process screening audio or text. We do not use private family data in public AI-readable pages.
Voice customer support
Our main number, (844) 331-0777, offers an AI assistant for adult parents. Calls begin with a brief AI introduction. Support audio is streamed through Cloudflare to OpenAI. Telnyx carries the call. Caller ID locates a possible account; a separate verification code is required before account access. Holler’d does not save support call audio or transcripts. Provider retention and abuse-monitoring policies may apply. We save call times, verification status, account actions, and any issue summary you ask us to send to our support team. Call records are removed after 30 days; open tickets remain until resolved, and resolved tickets are removed after 30 days. Billing action audit records may remain for accounting and security. An assistant cannot authorize a charge or cancel a line by itself: new subscriptions require Stripe checkout, and phone cancellation requires keypad confirmation.
Optional voice effects and live translation
Voice effects run on the phone device. If a parent enables translation and the child switches it on during a one-to-one call, both people’s audio is streamed through Cloudflare to the provider selected by the child’s saved age group: OpenAI for ages 13 or older, and xAI for children under 13. Language detection uses the same provider. Under-13 translation requires verified xAI Zero Data Retention; it never falls back to OpenAI. Holler’d does not save translation audio or transcripts. We retain the parent’s age-group statement (not a date of birth), permission records, language preferences, provider, and session times for access control and usage limits.
OpenAI’s translated voice approximates the source speaker’s tone, pitch, and speaking style. xAI uses a standard AI voice that will sound different. Neither option creates a reusable voice clone. Translation can make mistakes. A parent or legal guardian must enable translation separately for each child and give their actual age group. Both callers must agree; obtain the parent or guardian’s permission for any other child involved. OpenAI calls currently require the other participant to be 13 or older (or the higher applicable age). Translation stops when another participant is added. Enabling translation does not consent to AI training.
Optional use for AI training
Eligible call and text data may be used to train and improve AI models only under the separate, optional AI training permission described in our terms. Training collection is currently off, including for families who save an opt-in preference. We do not enable provider training opt-in for calling or translation. OpenAI API data is not used to train its models by default, but provider retention and abuse-monitoring rules may still apply when Zero Data Retention is not configured.
Before any training collection begins, we will provide the specific data categories, purpose, recipients, retention period, and deletion options, and obtain the additional verification and consent required from parents and other participants. You can withdraw your preference in Call options without losing calling or translation.
Who processes the information
Cloudflare hosts the service and database. Telnyx supplies phone numbers, calling, verification, and messaging. Stripe processes subscriptions. OpenAI or xAI processes enabled live translation according to the saved age group. OpenAI may also provide caller-screening AI through Telnyx. These providers may retain information under their own terms. Holler’d does not include advertising trackers or sell family information.
Retention and parent choices
The application deletes call history, caller requests, and message content after 30 days. Processed webhook payloads are cleared after processing; retry and deduplication records are retained for up to 35 days. Account settings, contacts, device assignments, billing references, and referral credit records remain while the account exists. Parent sign-ins last one hour; assigned phone sessions last up to 30 days. Parents can remove contacts, change sharing, revoke devices, and cancel subscriptions. Contact support to request account access or deletion; payment records may need to remain for accounting purposes.
Texts and consent
Signing in requests a verification text. The sign-in form asks for consent to Holler’d account and caller-approval notifications. Message frequency varies. Reply STOP to stop notification texts, START to resume, or HELP for help. Carrier message and data rates may apply. Caller approval texts are sent only when the caller explicitly agrees. Child-to-contact texting remains disabled until provider approval. Mobile numbers and SMS consent are not sold or shared for third-party marketing. Service providers process this information only as needed to deliver the service.
Contact
Email support@hollerd.com with privacy, account, or billing questions.